Stan Luhr, Founder and Chief Executive Officer, Quality Built® (panel moderator)
Stan Luhr is CEO and founder of Quality Built®, the nation’s largest construction quality assurance firm serving over 2,700 active projects around the country. He is also president of Pacific Property Consultants, a construction defect consulting firm that he founded in 1984.

Luhr has served as an construction forensic expert on more than 2,800 construction defect cases, providing testimony in more than 90 trials and 500 depositions on projects as large as 1,000,000 homes and $2.3 billion in case value. In 1994, Luhr began funneling this builder and product failure information into a computer-based information and training system that has become the hallmark of the Quality Built program. His leadership in construction quality since 1994 has led to greatly improved housing quality across the country for nearly every major builder following his system.

The statistics of Quality Built’s success have been documented in the more than 225,000 homes now in the Quality Built program since 1994. In 2005, $1.01 billion in verified construction risk was eliminated on Quality Built jobsites; while $9.05 billion of good quality construction was documented and archived into the Quality Built system.

In the last 10 years, the Quality Built system has documented billions of dollars in direct risk savings to builders and insurers. The indirect by-product of increased quality and reduced customer service issues on Quality Built homes is immeasurable. The net result is that today, under the Quality Built program, homes are safer, more durable, and more comfortable than ever before.

Nearly every major insurance company in America has recognized Quality Built’s patent-pending systems as a significant risk management tool, with several programs mandating the Quality Built systems exclusively to their insured clients. Luhr has lectured extensively at NAHB, PCBC, Benchmark, Mid-West Builders Conference, EEBA, Affordable Comfort, American Society for Quality World Congress, Urban Land Institute, IRMI, CFMA, ASHI, CREIA, NAHB Builder 20 Groups, and countless other builder training events nationwide. Information about Quality Built is available at: www.qualitybuilt.com.

Carole Fleischman, President, Managed Programs Division, Arrowhead General Insurance Agency, Inc.
Carole Fleischman is President of the Managed Programs Division of Arrowhead General Insurance Agency, Inc. Located in Pasadena, California, Arrowhead’s Managed Program Division is responsible for developing, underwriting and administering national wholesale programs. Fleischman created and developed the Contractors’ ChoiceSM program in 1996 and has written more than $100 million in general liability coverage. This program is considered the model from which other programs are to follow and is reported to be the longest running residential contracting program in the U.S. The program is designed to partner with prospective insureds and their brokers and keeps the direct and indirect costs of the builder in mind.

Prior to joining Arrowhead, Fleischman was Senior Vice President for Glendale, California based Stewart Smith West where she was responsible for the development and management of underwriting programs, including national programs for Couriers and Contractors. She has also served as Managing Vice President of Alexander Howden North America in Pasadena, where she handled all west coast operations including California, Arizona, Nevada, Oregon, Washington and Hawaii. As a member of the senior management committee, Fleischman was company liaison with Alexander Howden London for the development of programs and reverse flow business. She spent seven years with Industrial Underwriters both as Branch Manager and Senior Underwriter; five years with Western Employers Insurance as the Northern California Underwriting Manager and Senior Underwriter; and as a casualty underwriter with Hartford Insurance Company, General Accident Group, and CNA Insurance.

Clark Schryver, Program Director, Homebuilders Coverage Program, Norman Spencer McKernan Insurance Group
Clark Schryver has been Program Director for the Homebuilders Coverage Program since its inception in 2001. His responsibilities include managing and monitoring the overall operation and staff of the department to ensure efficiencies of operation as well as underwriting new and renewal business to achieve overall growth and profitability of the program.

Schryver has had 30 years of experience within the insurance industry. Twenty-three of those years were with large, national carriers. For seven years he worked with various managing general agencies. A common thread throughout his experience has been Product Development for niche programs. Most recently his focus was developing and implementing new products and introducing commercial casualty lines for a national medical malpractice insurance company.

• Undergraduate degree in Geology, MBA Finance, University of Rhode Island
• 25 years in the insurance business, all in Casualty lines of business.
• Joined Arch Insurance Group in April 2002. Started up the Primary Casualty Department, which writes surplus lines business.
• Prior stints at Liberty International, CNA E&S, and Hartford. Areas of responsibility have included: primary casualty, umbrella/excess, national accounts, programs and standard lines.

Michael Hopson, Vice President, Residential Construction, Zurich North America – Construction
Mike Hopson joined Zurich in June 1999. He authored Zurich’s Home Builders Protective policy and serves as the business unit’s second set of eyes on all large home builders for the casualty lines of coverage. Hopson has more than 25 years in casualty underwriting experience with the majority of that time devoted to the construction industry. Past positions include: Director of Construction Insurance for TIG, Vice President of Underwriting – Casualty Insurance Company of Texas, and Vice President of Underwriting and Secretary for American Contractors Insurance Company. Hopson holds an MBA with a major in insurance from the University of North Texas.