The History of Quality Built^®: From Litigation to Proactive Services

The Quality Built^® program was founded in 1994 on a broad skill set of litigation experience that includes an impressive and varied list of projects. A background of more than 2,000 cases has encompassed investigations of hundreds of diverse building performance and product failure outcomes. The lessons learned from analyzing and repairing these projects have formed the basis of the Quality Built knowledge database, which is used to evaluate builder quality and eliminate defects.

A Systems Approach to Quality

Quality Built’s approach to quality assurance is innovative and requires a different mindset to maximize results. Our systems approach to quality is founded on the principles of Total Quality Management (TQM) models. These models, which have proven so successful in the manufacturing and automotive industries, have been applied to specifically meet the needs and challenges of homebuilders. Our sophisticated analysis tools show you critical progress, step-by-step, month-by-month.

By employing this approach, we have found through experience that inspection alone is not the answer, but coupled with unbiased and courteous training, significant quality improvements can be achieved. Embracing this quality program can be the most cost-effective, moneymaking, and problem-solving measure you will ever employ.

By using our knowledge base checklist, Quality Built consultants focus on a hierarchy of construction risk, based on job phasing, job complexity and past performance. Our software tracks each and every checkpoint making accurate data available on demand. The system also confirms when questioned items are positively addressed. This data is compiled into easy-to-read rolling reports that highlight the benefits of your efforts.

Quite simply, there is no other quality assurance or risk management system available to builders based on thousands of building failure investigations, litigation cases and experience in the forensic building performance arena. Only Quality Built provides this incredible level of experience and focus to improve the important, high-risk components of home building.

The Best Builder’s Bet for Increasing Profits, Managing Risk

Are Quality Built systems going to save you money? You bet. Our statistics show that Quality Built training, inspection and data analysis provide a substantial return on investment to the builder, resulting in significant risk reduction, reduced material usage and waste, and significant improvements to morale and customer satisfaction.

Since 1994, Quality Built consultants have inspected thousands of builder projects and collected millions of data checkpoints. It is this experience and depth of knowledge that enables us to offer builders our comprehensive and cost-effective quality assurance solutions. The results are: homes that are safer, more durable, more energy-efficient and more profitable to the builder’s bottom line.