Quality Built: Perfecting the Art & Science of Quality in Home Building

“Whatever the program, people who cause the defects should not be engaged in diagnosing them for repair.”
— Stan Luhr, CEO, Pacific Property Consultants

The best quality assurance measures are the ones you control. Using Quality Built® consultants allows you to ramp up your internal measures while simultaneously controlling your active risks with a proven quality assurance plan.

We have found that many customer service professionals are dedicated, but often lack the technical skill sets that are necessary for them to be successful in permanently solving problems. And, counting on trade contractors to effect repairs is often impractical and/or yields disappointing results.

Our Resident Expert Program™ provides your key personnel with the tools, training and focus they need. By building up your internal technical proficiency, backed by our experienced Quality Built® consultants, you are able to solve complex problems more effectively and confidently.

A properly designed and implemented Resident Expert Program™ involves education and a commitment from your team. Litigation studies demonstrate that many unresolved problems are really improperly diagnosed, causing the homeowner to lose confidence in their builder. By investing in your company’s key asset — your employees — you help solidify your good reputation, resolve problems permanently and build a higher level of knowledge and expertise among your staff. This program boosts morale and reduces the chance of a problem festering into a lawsuit. And, it saves you money!

A Resident Expert Program™ Offers:

Rapid, efficient assessment of a homeowner problem
Unbiased diagnosis from your own skilled professionals
Reduced need for outside “experts”
Elimination of conflicts between multiple trade contractors
Happier homeowners who are more confident that you stand behind your work and solve their legitimate concerns

At any time, our Quality Built® forensic consultants are available to help answer your questions and provide you with the support you need, no matter the problem. Get started now, and improve your company image and professionalism by making your staff a Resident Expert™ team!