About
Quality Built

For more than 25 years, we've led the industry by serving the industry. Third-party construction quality assurance for the modern world.

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We Make QA Pay

Quality Built is the nationwide leader in third-party quality assurance and insights. Founded in 1994, we work with some of the most respected names in construction, insurance, and litigation. Only Quality Built combines a network of thousands of experienced, boots-on-the-ground inspectors and domain experts with the industry’s most robust technology solutions. 

Together, we collect, analyze, and communicate essential data from the job site through your entire organization — helping you work smarter, reduce risk, and increase efficiency.

Setting The Standard

Quality Built has more data on construction quality than any company in the world. It’s hard-earned.

Years ago, when insurance carriers refused to insure construction in California, we traveled to all the major financial centers in the United States, as well as those in London, Dublin and the Bahamas.

We met with insurance carriers and used this data to demonstrate that construction was not the blind risk they thought it was — provided construction companies implement proper quality control and inspection systems to assure quality. 

We rolled out our risk management program that has since become the standard for underwriting construction for over 30 insurance carriers. In fact, Quality Built created all of the compliance metrics that are used today by most insurance carriers.

Fuel for Growth

We partnered with Gallant Capital Partners, a Los Angeles private equity firm, to provide impactful financial resources and distinctive operational value to Quality Built.

Equipped with far-reaching relationships and broad operating expertise, Gallant helps us maximize what we do best for our clients and accelerate sustainable long-term growth.

Our Mission

To remain the visionary leader in Third-Party Quality Assurance Services in the most professional and efficient manner – utilizing cutting-edge technology, proprietary software, and employees who maintain the highest level of integrity and expertise.

Executive Team

Brian C. Kramer, PE, MBA
Chief Executive Officer
As CEO of Quality Built, LLC, Brian has deep connections with the insurance and construction industries and decades of engineering experience. He engages in each case he works on with relentless passion, drawing from his natural talent for problem solving and clear communication. Prior to working at Quality Built, Brian directed and managed Twining Laboratories, a full-service construction inspection, materials testing and engineering firm in California. With nearly 20 years as a widely recognized expert witness in Construction Defect Litigation cases, his areas of expertise include structural distress associated with geotechnical issues, construction materials testing, and concrete performance.

Education
Brian earned an MBA from the University of California, Irvine, a Civil Engineering degree from San Diego State University, and is a registered Geotechnical and Civil Engineer in California.

John Gillett
President
As President of Quality Built, John brings nearly two decades of executive experience in the construction industry. With a background in energy inspection services, John has worked closely with teams from the EPA, DOE, RESNET, and USGBC, and pioneered comprehensive engineering, quality assurance, and risk management solutions for builders across the nation.

William Bridgeman, MBA, LSSBB
Chief Revenue Officer
With over 25 years of dynamic, hands-on revenue leadership experience, Bill has a proven record of driving sales and increasing profitability. He collaborates to build strong teams and mentor staff, creating an efficient and effective, high-integrity culture that produces sustainable, profitable, and predictable revenue, EBITDA, and market-share growth.

Bill brings tremendous talents and skills, and his success has always been based on a deep commitment to transparency, strong relationships, and a genuine desire to improve results for everyone. He has led US and international teams, negotiated multi-million-dollar agreements, and diplomatically resolved very complex business challenges.

Education
Bill earned a bachelor’s degree in Economics from Linfield University, an MBA from Regis University, and a Master Black Belt Certification in Lean Six Sigma from Villanova University.

Matt Crews, MBA
Chief Operating Officer
Matt Crews is equipped with more than 25 years of facility operations, customer relationship management, and industry experience. Early in his career, Matt founded, owned, and operated his own design/build firm for 15 years. Later on, he became the Vice President of Global Account Management at SBM Management Services, where he boosted customer retention and top- and bottom-line growth. Matt joined the Quality Built team in 2019 and now leads US operations.

Education
Matt earned a Bachelors and a Master of Business Administration and Management from California State University.

BUILT ON LASTING VALUES

WE SUSTAIN AN ENVIRONMENT THAT ENABLES GREAT PEOPLE TO DO EXTRAORDINARY THINGS.

WE OPERATE WITH INTEGRITY AND CHARACTER AT ALL TIMES.

OUR EMPLOYEES ARE THE MOST VALUABLE ASSET BOTH TO US AND OUR CLIENTS.

WE VALUE INNOVATIVE THINKING AS A WAY OF LIFE.

WE CULTIVATE GREATNESS TO CREATE GROWTH.

80Specialists

INSPECTORS AND PROFESSIONALS NATIONWIDE

1M+Inspections

PERFORMED
SINCE 1994

2,000+Cases

OF EXPERT LITIGATION TESTIMONY PROVIDED

Coast-to-Coast Coverage

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